How we help resolve conflicts between customers and makers.
Salp.shop facilitates the resolution of disputes. If you have an issue with a product or delivery, your first step is always to contact the Vendor directly via the 'Order Help' button in your dashboard.
If you and the Vendor cannot reach a resolution within 48 hours, you can 'Escalate to Support'. Salp.shop will review the case and make a final determination based on our marketplace policies and EU law.
The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at: http://ec.europa.eu/consumers/odr/