At Salp, our primary goal is to ensure a fair, transparent, and seamless experience across all 27 European countries. If you experience an issue with product quality, delivery, or returns, we encourage you to contact our European support team first at support@salp.shop. Our team coordinates directly with the respective partner brand to achieve an amicable resolution within 24 business hours.
Please note that pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council, the European Commission permanently discontinued and dismantled the European Online Dispute Resolution (ODR) platform on 20 July 2025.
If a dispute cannot be resolved directly, consumers within the European Union have the right to submit a complaint to an approved, independent Alternative Dispute Resolution (ADR) entity. In the Netherlands, consumers may contact:
Consumers residing in other EU Member States may submit complaints to their respective national consumer dispute body designated under EU Directive 2013/11/EU.
Nothing in these dispute resolution guidelines restricts your statutory right to bring legal proceedings before the competent courts of your country of habitual residence or the courts of the Netherlands.