Dispute Resolution
How we help resolve conflicts between customers and makers.
1. Intermediary Role
Salp.shop facilitates the resolution of disputes. If you have an issue with a product or delivery, your first step is always to contact the Vendor directly via the 'Order Help' button in your dashboard.
2. Salp Protection
If you and the Vendor cannot reach a resolution within 48 hours, you can 'Escalate to Support'. Salp.shop will review the case and make a final determination based on our marketplace policies and EU law.
3. External Resolution (ODR)
The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at: http://ec.europa.eu/consumers/odr/