Everything you need to know about shopping independent European brands, direct brand shipping, secure payments, and hassle-free returns.
Salp is an online marketplace connecting European Brands to European Consumers. Instead of routing products through intermediate warehouses, orders are shipped directly from the brand to your door.
You can discover products from independent European brands in a single unified checkout and support European businesses with every purchase.
To sell on Salp, every brand must be European, with its headquarters physically based in Europe. We verify all partner brands through official European business registries.
We work directly with the brands themselves and strictly prohibit dropshippers and unauthorized third-party resellers on the platform.
By shipping products directly from the brand to your door, Salp eliminates unnecessary intermediate warehouse stops and double-handling. This shortens transit routes across Europe and reduces excess packaging and handling waste.
Yes. Salp features a Unified Basket that allows you to purchase items from different European brands in one seamless checkout. You make a single payment in your local currency, receive one unified order confirmation, and each brand dispatches your items directly.
Immediately after completing payment, you will see an order confirmation screen and receive a confirmation email. This email contains your Salp order number, an itemized breakdown of your items, and estimated dispatch details for each brand.
If you do not see the email within a few minutes, please check your spam folder or look up your order on our Order Lookup Page.
You can cancel an order as long as the brand has not yet processed the package or generated the courier shipping label.
To request a cancellation, contact our support team at support@salp.shop with your order number. If the order has already shipped, you can easily return it upon delivery using our 14-day return process.
No. You are welcome to check out as a guest. All order updates and tracking links are sent directly to your email. If you prefer to save shipping addresses, track past orders, and view invoices in one dashboard, you can create a free Salp account at any time.
Because products ship directly from each independent brand rather than a central holding warehouse, multi-brand orders are dispatched separately by each respective brand. If you order from two different brands, you will receive two separate packages, each with its own tracking number.
Shipping times vary per product and depend on the distance between the brand's location and your delivery address.
Estimated delivery timelines and shipping rates are clearly indicated on each product page and displayed during checkout before you complete your order.
As soon as a brand ships your package, you will receive an email containing your tracking link. If your order contains items from multiple brands, you will receive separate tracking links for each shipment.
Guest shoppers can also track deliveries at any time on our Order Lookup Page using their order number and email.
The shipping carrier depends entirely on the logistics partner and delivery method chosen by each partner brand. Regardless of the carrier, all shipments include tracking so you can monitor your delivery from dispatch to your door.
Yes. We facilitate delivery throughout the European Union, including European islands and remote territories. Any applicable shipping rates or carrier surcharges are calculated transparently and shown on the product page and at checkout.
No. You will never pay customs duties or import fees when ordering within the EU on Salp. Every brand operates within the European Union, so all shipments move within the European Single Market without border customs checkpoints or surprise courier invoices upon delivery.
Yes. All product prices on Salp include statutory Value Added Tax (VAT) calculated for your delivery country. The price you see at checkout is the complete, final amount you pay.
Transactions are processed in your local European currency. Salp natively supports all 7 official European currencies: the Euro (€) as well as Czech Koruna (CZK), Danish Krone (DKK), Hungarian Forint (HUF), Polish Złoty (PLN), Romanian Leu (RON), and Swedish Krona (SEK) with guaranteed zero conversion markup.
Yes. Every completed order includes a downloadable electronic invoice issued in the name and on behalf of the independent partner brand (the statutory Seller of Record). The invoice details the brand's legal business name, VAT identification number, itemized net costs, and statutory destination VAT.
Under EU consumer law (Directive 2011/83/EU), you have the statutory right to withdraw from your purchase within 14 calendar days of receiving your delivery, without giving any reason. The independent brand acts as the statutory Seller of Record, and items return directly to the maker's workshop.
Starting a return is straightforward:
For standard change-of-mind returns, the customer covers the return shipping cost back to the brand. If you are returning an item because it arrived damaged, defective, or incorrect, you will be provided with a prepaid return shipping label at zero cost to you.
Under European consumer protection regulations, the 14-day right of withdrawal does not apply to: custom-made or personalized products, perishable goods, or sealed hygiene products once unsealed after delivery.
Once the brand receives and inspects the returned parcel at their workshop, your refund is approved. Funds are credited back to your original payment method within 14 calendar days pursuant to EU Directive 2011/83/EU via Stripe Connect.
All physical products purchased on Salp are covered by a mandatory 2-year European legal conformity guarantee (EU Directive 2019/771). If a product develops a manufacturing defect or fault within two years, you are entitled to a repair, replacement, or full refund.
If an item arrives damaged, take 1–2 clear photos of the damaged product and the packaging within 48 hours of delivery. Submit them via our Contact Form or email support@salp.shop with your order number. Our team will promptly arrange a replacement or full refund.
Minor natural variations in handcrafted products (such as wood grain or handcrafted finishes) are natural characteristics of authentic craftsmanship, not defects. However, any structural cracks, broken parts, or mechanical flaws are fully covered under our warranty.
Payment methods vary per European country. We support all standard online payment methods for each EU country via Stripe Connect, including local bank payment methods (such as iDEAL in the Netherlands, Bancontact in Belgium, and EPS in Austria), major credit and debit cards (Visa, Mastercard, American Express, Maestro), digital wallets (Apple Pay, Google Pay), and flexible Klarna payment options where available.
Completely. Salp never stores or has access to your full payment card details. All transactions are encrypted with 256-bit SSL encryption and processed on certified, secure banking infrastructure with automated 3D Secure (PSD2) two-factor authentication.
You can reach our customer support team by emailing support@salp.shop or by submitting an inquiry through our Interactive Contact Form.
We guarantee a friendly, helpful human response from our European customer care team within 24 hours on all business days (Monday through Friday, 09:00 to 18:00 CET).
Our European customer support team is on hand to assist with order tracking, product specifications, and returns.
Friendly human response guaranteed within 24 hours.